Duty Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Front Office Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

Qualifications

Your experience and skills include:

• Minimum experience of two years in a similar role in 4-star Luxury Hotel
• Bachelor’s degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages preferably Arabic
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
• Strong leadership & interpersonal skills

Additional Information

Duty Manager for Mercure Abu Dhabi Downtown