Doorman

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a professional and friendly Doorman to join our team at SO/ Uptown Dubai Residences. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience for everyone who enters our establishment.

• Greet and welcome guests with a warm, professional demeanor
• Assist guests with luggage, providing prompt and efficient service
• Escort guests to their rooms and explain room facilities
• Promote hotel amenities, including restaurants, bars, and spa services
• Handle guest requests and inquiries with a customer-focused approach
• Manage luggage storage area, ensuring it remains clean and organized
• Provide information about local attractions, transportation, and services
• Collaborate with other departments to ensure seamless guest experiences
• Maintain awareness of hotel events and functions
• Assist with valet parking services when required
• Ensure the entrance area is clean, safe, and presentable at all times

Qualifications

• High School Diploma or equivalent required
• 1-2 years of experience in a customer service role, preferably in an upscale hotel or hospitality setting
• Excellent verbal and written communication skills in English
• Knowledge of Arabic language is advantageous
• Strong interpersonal skills with a friendly and professional demeanor
• Ability to multitask efficiently in a fast-paced environment
• High level of attention to detail
• Physical stamina to stand for extended periods and handle luggage
• Flexibility to work various shifts, including weekends and holidays
• Valid driver's license (for valet parking duties, if required)
• Knowledge of local attractions, restaurants, and services in Dubai
• Ability to work both independently and collaboratively as part of a team
• Commitment to providing exceptional customer service