Doorman

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To assist guests with taxi requests and assist them with their belongings into the taxi

• Co-ordinate with arriving coaches/passengers vans/Taxi & Uber/Grab to their waiting area

• To assist arriving and departing guests and ensure that all belongings are being retrieved or placed in taxi upon arrival or departure respectively

• To co-ordinate on parking lots for VIP guests and ensure they are duly received

• Co-ordinate parking for drivers for pick-up guests

• Ensure LQA service standards are in practice as set by the hotel at all times

• Assist in loading and unloading and tagging of luggage for arrival and departure from taxi or luggage van

• Promptly greet and welcome all guests on arrival

• Able to provide information and assistance to guests as and when required

• To be well versed with all shuttle and taxi booking charges to provide accurate information to guests.

• Provide direction, information and/or assistance to guests as and when required

• To report on incidents/accidents at driveway and redirect traffic flow when required

• Ensure smooth flow of traffic at the driveway

• To ensure general cleanliness at the front driveway

• May be required to assist Bellman in luggage duties when required

• Work hand in hand with car Valets to ensure smooth traffic flow at all times

• Buddy new colleagues as required and provide on job training

• Attend department briefings and meetings

• Ensure grooming standard set by the hotel at all times

• Any other duties as assigned from time to time

• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative 

Qualifications

• Minimum Secondary Education
• Some working experience preferred
• Able to read and write English
• A second language is preferred
• Must be physically able to carry out duties of Bell Person
• Guest focused with good communications skill
• Guest oriented individual with pleasant and courteous disposition
• A team player and efficient worker
• Flexible and adaptable
• Possess good attitude and initiative
• Possess integrity and honesty