Director, Rooms

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian Hotels can be found in the heart of the most exciting cultural scenes in the world. In every space, against every backdrop, at every event, new perspectives are illuminated. Mondrian embraces creativity with a progressive, forward-thinking approach that experiments with perspective and immerses you in dream-like spaces that reflect the culture of the city it inhabits. Converge with culture, in all its forms, as you enter the bold world of Mondrian. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Job Description

What do we expect from you?

Mondrian Abu Dhabi is set to be the latest chapter in this unique journey, and we’re looking for a Director of Rooms to join us during the pre-opening phase. As the Director of Rooms, you will be a key player in the pre-opening phase, responsible for establishing and leading all aspects of the Rooms Division. From creating exceptional guest experiences to managing operations in the Front Desk, Guest Relations, Housekeeping, Guest Services and Spa departments, your leadership will set the stage for success. The Director of Rooms will ensure that the Mondrian standards are upheld from day one and will be at the forefront of shaping the guest experience.

How your day looks like:

• Lead the pre-opening efforts of the Rooms Division, including recruitment, training, operational setup, and team development.
• Ensure the seamless setup and operation of all guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa.
• Establish and maintain Mondrian’s unique service standards, ensuring they are integrated into all guest touchpoints.
• Cultivate a high-performance culture within the Rooms Division, motivating and guiding a team of passionate and service-driven professionals.
• Monitor guest feedback and metrics, proactively addressing opportunities for improvement to enhance guest satisfaction.
• Manage budgets and financial performance of the Rooms Division, ensuring cost control and operational efficiency while maintaining luxury service levels.
• Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.
• Ensure adherence to all health, safety, and environmental standards, as well as local regulations.
• Drive innovation within the Rooms Division, embracing Mondrian’s creative and forward-thinking approach to hospitality.

This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.

Qualifications

• Minimum of 5 years of experience in Rooms Division management, with at least 3 years in a Director-level role, ideally in a luxury or lifestyle hotel environment.
• Experience working in a truly global work environment is essential.
• Prior pre-opening experience is highly preferred, with a strong understanding of the operational and logistical aspects involved.
• Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
• Exceptional stakeholder management skills.
• Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
• Strong financial management experience with the ability to control budgets and achieve cost efficiencies.
• Passionate about delivering exceptional guest service and luxury experiences.
• Knowledge of luxury hospitality trends and industry best practices.
• Fluency in English (Arabic language skills are a plus).
• Creative thinking and the ability to embrace innovation while maintaining operational excellence.
• Familiarity with hospitality management software (e.g., OPERA) is a plus.

Additional Information

Why Join Mondrian Abu Dhabi?

Global Presence & Vision

• Become part of a global, innovative, and rapidly growing group, committed not only to building hotels but also to crafting a distinguished global brand.
• Embark on the exciting pre-opening journey of one of the most anticipated luxury hotels in Abu Dhabi.

Creative & Impactful Work

• Shape and refine the guest experience in a hotel that celebrates bold creativity, rich culture, and timeless style.
• Enjoy the opportunity to challenge the norm and thrive in an environment that is both creative and rewarding.
• Collaborate with a passionate team dedicated to curating exceptional hospitality experiences and discovering new, dynamic locations.

Career Growth & Development

• Take advantage of abundant opportunities for career growth within a prestigious global portfolio of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.

Inclusive Environment:

• Thrive in an inclusive and collaborative environment that values individuality, promotes inclusivity, and fosters collaboration and encourages innovative thinking.

Compensation & Benefits

• Benefit from comprehensive healthcare, a competitive salary, and exclusive perks across the Ennismore family of brands.

How to Apply: If you are a passionate and experienced hospitality leader who thrives in dynamic environments and is eager to be part of something truly groundbreaking, we invite you to apply for the Director, Rooms position at Mondrian Abu Dhabi. Please submit your resume and a thoughtfully crafted cover letter, showcasing your experience and articulating why you’re the perfect fit to lead our Rooms Division into an extraordinary new chapter.