Director, RMCC CALA

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Lead the revenue management teams, training them on the skills to improve revenues, profit and market share
• Build an engaged culture throughout the CALA RMCC identifying all revenue and profit opportunities
• Utilize all systems within the revenue operation in CALA RMCC and be sure they are following company standard practices and operating procedures
• Integrate with other departments, ensure we exceed our customers, owners and shareholder expectations

How you will collaborate with others:

• Liaise with Regional Directors of Revenue, VP of Ops and General Managers to understand needs from the revenue function
• Attend area forums, meetings to deliver information, progress updates and help design future plans and strategies
• Ensure hotels are kept up to date with systems changes and developments
• Support the Regional Directors of Revenue Management in accomplishing responsibilities together with the Operations Teams

What deliverables you will take ownership of:

• Contribute to corporate development and develop technology to deliver our strategy
• Set clear annual objectives for the department and manage performance to achieve these objectives
• Maintain the required people and performance management documentation to align with company and federal requirements
• Identify training needs within all teams and plan development programs to address them
• Implement and monitor processes to ensure that accurate customer information is collected
• Meet role objectives and develop relevant sales, marketing and distribution strategies

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Ten (10) years of professional experience
• Seven (7) years of professional experience in Hospitality, Revenue Management and/or Finance
• Five (5) years' experience of people management in a leadership role
• Bilingual in English and Spanish
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint)
• Travel up to 10%

It would be useful if you have:

• Experience in a matrixed environment
• Self-paced Leadership capabilities
• Demonstrated experience with collaboration

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

EOE, including disability/vets

***This role is based at our corporate office in Mexico City, Mexico***

This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Director, RMCC CALA, you will manage the team that's helping hotels grow market share and outperform competitors. On the RMCC CALA team reporting to the Senior Director, of RMCC Americas, you will lead the CALA teams by ensuring the income is stabilized with costs and resources matching demand in the most productive and cost-efficient manner whilst delivering revenue premiums.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
• Saving Funds Plan with company match up to 6 percent
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including a direct line with psychological support (through medical policy)

• Paid Time Off (PTO)

   

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.