Director Operations

Key Responsibilities

Operational Leadership

• Oversee daily operations across departments, with direct leadership of F&B, Rooms, Housekeeping, Engineering
• Champion a service-centric culture that aligns with Forbes 4-star standards.
• Act as the hotel’s second-in-command, serving as acting General Manager in their absence.
• Ensure operational excellence across all outlets including restaurant, bar, in-room dining, and banquet/catering services.

Food & Beverage Strategy

• Drive F&B innovation and service delivery; collaborate with culinary leadership to develop seasonal menus, beverage programs, and guest experiences.
• Monitor food cost, labor efficiency, and outlet profitability.
• Lead and develop F&B leaders to achieve excellence in guest service, team performance, and brand consistency.

Guest Experience & Brand Standards

• Maintain a high level of visibility in guest areas to support a proactive and personalized service environment.
• Ensure every department is delivering an exceptional luxury experience in line with brand positioning.
• Monitor guest feedback and implement service recovery protocols and continuous improvement initiatives.

Team Leadership & Development

• Recruit, train, coach, and retain high-performing department heads and associates.
• Foster a collaborative and respectful work culture that promotes employee engagement and accountability.
• Develop cross-functional succession plans and talent pipelines for operational roles.

Financial Oversight

• Assist in the development of annual budgets and operational plans.
• Analyze financial performance, manage P&Ls, and drive cost control strategies.
• Partner with Sales, Revenue, and Marketing to support revenue-generating initiatives across departments.

Compliance & Safety

• Ensure full compliance with brand, legal, health & safety, and licensing standards.
• Lead crisis and risk management planning and response.

Qualifications

• Minimum of 5–7 years of progressive operations experience in luxury or lifestyle hotels, with strong F&B leadership.
• Proven experience in boutique or independent hotel environments preferred.
• Bachelor’s degree in Hospitality Management or related field strongly preferred.
• In-depth knowledge of luxury guest service standards, F&B operations, and team leadership.
• Proficient in budgeting, labor management, and operational reporting.
• Flexible schedule availability, including nights, weekends, and holidays as needed.
• Strong emotional intelligence, communication skills, and a hands-on leadership style.

Why Join Us?

• A chance to lead in one of Houston’s most refined hospitality settings.
• Work with a passionate team committed to redefining luxury service.
• Competitive salary + performance incentives.
• Excellent benefits package, including medical, dental, vision, and PTO.
• Opportunity to influence and shape the guest journey in a one-of-a-kind property.

**Soon to be a Curio Collection by Hilton Property**