Director of Services
Crescent Careers
Full-time
On-site
Las Vegas, Nevada, United States
Crescent Hotels and Resorts is seeking an experienced Director of Services (Executive Housekeeper) to manage the dual-branded AC Hotel by Marriott Symphony Park and Element by Westin Symphony Park in Las Vegas. The Director of Services will be responsible for providing supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
Managed by Crescent Hotels and Resorts and part of the Marriott family, our associates are offered industry-leading competitive wages, a full range of benefits as well as access to associate rate discounts at Marriott properties across the globe.
Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are committed to providing you with:
- Excellent compensation package
- Operational incentive plan eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America.
ESSENTIAL JOB FUNCTIONS:
- Provide clear direction in assigning and instructing housekeeping staff in details of work.
- Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
- Communicating with front desk for early arrivals and departures, extended stays on timely manner.
- Manage finances of housekeeping operations including budget and inventory controls.
- Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.
- Establish and maintain adequate supplies for efficient operation of department.
- Manage outsourced linen deliveries to ensure adequate delivery times for effective hotel operations.
- Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
- Plan and conduct departmental meetings.
- Attend various other related meetings to obtain and disseminate pertinent information.
- Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis with flexible schedule.
REQUIRED SKILLS/ABILITIES:
- 2 years of Housekeeping leadership experience is required.
- Ability to stand, walk, reach, and move continuously, lift, push, and pull up to 35lbs with or without reasonable accommodation.
- Knowledge of Lightspeed preferred.