Director of Rooms

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60^th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual Salary ranging from £70,000 up to £78,000

BENEFITS

·        28 days paid holiday increasing with service

·        Exclusive high-street discounts through Perks at Work portal

·        Industry-leading Team Member discounts on hotel stays for you, your family and friends

·        Access to leadership and development programmes through Hilton University

·        Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

·        Reward programmes, incentives and team member recognition, as well as long service awards

·        50% off in Hilton restaurants and bars (subject to individual outlets)

·        Refer a Friend Scheme

·        Uniforms provided and laundered complimentary

·        Free meals on shift

What will I be doing?

As a Director of Rooms, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Director of Rooms will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the Room Division team
• Contribute to succession planning within the hotel and company
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Proficient in property management systems
• Assist other departments wherever necessary
• Ensure the department adhere to Hilton policies and procedures
• Ensure competence of HHonors loyalty programme and ensure compliance

What are we looking for?

A Director of Rooms serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
• Strong leadership skills to manage and motivate the team
• Excellent organisational and planning skills
• Excellent communication skills
• Good financial awareness
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in related field
• Familiar with Property Management Systems

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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