Director of Residences

Company Description

Susurros del Corazon is situated on the sparkling Riviera Nayarit and sits on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.

Job Description

Join our team as Director of Residences and become one of the authors of our story. As the Director of Residences at Susurros del Corazon, you will lead a passionate team dedicated to ensuring the seamless operation of our Riviera Nayarit property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.

Key Responsibilities:

• Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
• Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
• Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
• Coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics, establishment of service accounts, etc.
• Lead and coordinate the day-to-day operations of the Residences.
• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
• Ability to prepare and implement comprehensive owner services, amenity plans, and programs.
• Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
• Master the allocation methods, budget process, and financial reporting obligations, with the assistance of the Director of Finance.
• Responsible for the coordination of annual meetings, board meetings, and other committee or special meetings as per the requirements of the governing documents.
• Participate, with the Director of Finance, in the preparation of monthly, quarterly, and annual residence management program financial reports, owner statements, invoices, and association statements. 
• Control all capital and reserve fund expenditures, ensuring that proper guidelines are followed and projects are completed on a timely basis.
• Align executive committee members to maintain a strategy for the residential rental program.
• Meet with prospective residential owners and effectively communicate the unique propositions of the residential rental program.
• Orient team members on the basics of the residential rental program, services offered, and related standard operating procedures. 
• Lead the residential services available throughout the community to establish standard operating procedures that stipulate the appropriate sequence of services and paths of travel, with the assistance of relevant executive committee members.   
• Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression of the homeowner experience. 
• Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
• Maintain the residential database and owner portal, adhering to established residential standards, governance compliance, and local community association laws.  
• Organize rental program agreements, working with the Director of Finance to establish standard operating procedures for reporting and record keeping.
• Work with the Director of Sales & Marketing to produce a residential rental program strategy for inventory management, photography, and promotions. 

Qualifications

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.
• Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Familiarity with the operations and priorities of all operating departments.
• Experience ensuring compliance with local community association laws and regulations.
• Exceptional attention to detail with an unwavering commitment to quality and precision.
• Ability to live and work in the United States without sponsorship.
• Pre-opening experience with newly built projects is highly beneficial.

Additional Information

Auberge Resorts Collection es una cartera de extraordinarios hoteles, resorts, residencias y clubes privados. Aunque cada propiedad es única, todas comparten un enfoque artesanal del lujo y dan vida al alma del lugar a través de un diseño cautivador, una cocina y unos spas excepcionales, y un servicio amable pero discreto. Con hoteles y resorts en tres continentes, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo. Visite aubergeresorts.com para obtener más información sobre nuestra colección. Síganos en Instagram, TikTok, Linkedin, Facebook y Pinterest: @AubergeResorts y #AlwaysAuberge.