Director of Outlets
Four SeasonsAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.The Four Seasons Resort and Residences Whistler is looking for a Director of Outlets shares a passion for excellence and who infuses enthusiasm into everything they do.
About the role
The Director or Outlets role oversees daily food and beverage operations, ensuring exceptional service, guest satisfaction, and high-quality standards. It involves team leadership, financial management, and collaboration across departments to drive performance, enhance guest experiences, and support overall business success.
What you will do
Above all else provide quality food and beverage product that ensures guest satisfaction and are in line with Four Seasons standards.
Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance.
Responsible of overall operations of the outlets, IRD and banquets and be able to cover as and when required.
Work closely with the Director of F&B as well as the Executive Chef to design effective menus, wine lists, and amenity options while ensuring excellent product quality.
The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.
Communicate with all Departments of the hotel on business fluctuations and developments, special guests, and groups.
Maintain, create, and implement a budget based on forecast, demand, occupancy and historical data in order to achieve year over year gain.
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control while focusing on creative cost control and revenue generation solutions to maximize profit in the outlets and hotel.
Strategic planning and execution of short-and long-range capital expenditures to enhance guest and employee experience.
Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.
Maintain strict sanitation guidelines consistent with Provincial, Local and Four Seasons requirements.
Work efficiently while maintaining a harmonious relationship with employees at all levels of the organization.
This list is not all –inclusive and should only be used as an overview of all actual responsibility.
What you bring
Viable candidates must have a minimum of three years of management experience in a high volume, luxury environment. Department Head experience is required.
Skilled in active listening and providing constructive feedback to support team development
Experience managing a seasonal employee team.
Leadership experience in multiple areas within the division
Strong experience in budgeting, financials as well as labor control and productivity
Proficiency in POS & OpenTable system
What we offer:
Salary Range: $90,000-$100,000
Housing Allowance
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Employee Travel Program; complimentary and reduced rates at other Four Season
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Director of Outlets to be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
We look forward to receiving your application!
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.