Director of Operations

About the Company

The company delivers exceptional experiences through thoughtful hospitality so that people can spend more time doing what they love. We believe businesses thrive when people feel cared for—guests, owners, and team members alike. Every role contributes to this mission, and as Director of Operations, you’ll be the driving force that turns vision into results.

Role Overview

The Director of Operations is the connective tissue of the company—responsible for driving execution, fostering cross-functional alignment, and establishing operational excellence at scale. Partnering with the CEO, this role transforms bold ideas into measurable outcomes, blending strategic leadership with hands-on problem-solving.

Key Responsibilities

• Execution & Accountability – Drive disciplined execution of company priorities by setting clear expectations, ensuring accountability, and removing barriers.
  

• Operational Excellence – Build and continuously improve systems, processes, and metrics for consistency, scalability, and exceptional guest/owner experience.
  

• Cross-Functional Alignment – Ensure all departments work in sync, driving clarity, collaboration, and fast resolution of issues.
  

• Translate vision into executed strategies and measurable outcomes.
  

• Elevate team performance by holding leaders accountable, resolving friction, and empowering departments.
  

• Protect company health through disciplined systems, metrics, and decisive action.
  

Required Qualifications

• Proven track record in operational leadership, ideally within hospitality, property management, or a fast-scaling service business.
  

• Deep experience with systems building, KPIs, and cross-functional accountability.
  

• Strong leadership presence: decisive, collaborative, and consistent.
  

• Ability to serve as the “glue” between vision and execution.
  

• Alignment with the company's values and passion for hospitality.
  

Preferred Qualifications (Nice to Have)

• Experience in fast-growth, entrepreneurial companies.
  

• Familiarity with tech-forward small business operations.
  

• Background in hospitality or property management scaling.
  

Why Join Us?

• Be part of a values-driven, entrepreneurial team redefining hospitality.
  

• Lead operations at a fast-growing company where your impact is tangible.
  

• Collaborate directly with visionary leaders while building and refining systems.
  

• Enjoy a culture where accountability and care go hand in hand.