General Hotels Corporation is looking for a Director of Operations at the Courtyard by Marriott in Muncie, Indiana.
As the General Manager you will lead and manage the hotel to foster a culture that aligns with GHC's visions and values.
Responsibilities
- Recruit, hire and support training of staff.
- Help to create an operating environment that ensures consistent guest satisfaction, meets with and solicits comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
- Respond appropriately to guests regarding service challenges.
- Coach and support the Operations teams.
- Maintains hotel operations consistent with Brand Standards. Inspects rooms, public spaces, and storage areas daily to ensure all rooms and public spaces are guest ready and storage areas are clean and safe.
- Facilitate hotel projects such as renovations and brand initiatives.
Requirements
- Excellent leadership skills
- Dedication and commitment to team members as well as hotel guests.
- Must be able to always provide support to staff.
- Willing and able to jump in and help staff when needed and provide coverage of shifts.
- Availability to work nights and weekends.
- Previous manager and front desk experience preferred.
Benefits
- Incentive Plan
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Hotel Room Discounts
- Earned Wage Access (“on-demand pay”)
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
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