Director of Ocean Activities

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

This position will report to the Club General Manager and oversee the various aquatic activities on the property. As the leader of our water activities team, you will be responsible for overseeing the design, implementation, and evaluation of programs, activities, and events that promote fun and safety for all participants.

What you will do:

• Provide the highest level of customer service while interacting with residents, hotel guests and community visitors.  Provide information which should include, but is not limited to: ocean awareness, ocean ecology, environmental awareness, water safety and any other knowledge about the region, ocean and resort.
• Develop and implement programs for our residents and guests, contributing to full utilization of our facility assets and perceptive to both innovation and timing opportunities in the industry.
• Responsible for maximizing revenue potential of the services and programs sold through cost/revenue reporting and development strategies to effectively sell Ocean Activities services.
• Establish and continually reevaluate the labor standards for all subordinate staff conducive to our objective in both service and financial goals.  Recruit, interview and select a team committed to both our service standards and the strategic business success of our facility.
• Ensure that Ocean Activities staff has current certifications and consistently adhering to mandatory safety and performance standards.
• Conduct and manage annual performance reviews for all supervised employees. 
• Responsible for leading and motivating staff.   Monitor staff attendance and performance with regard to budget, house count, resident population and program needs.
• Conduct monthly department meetings including informing staff of any company changes, policy updates or revisions. Organize and lead regular staff trainings and safety drills. Maintain all required certifications and ensure staff compliance.
• Resolve guest complains in a timely manner. Handle incident reports, staff evaluations, and safety audit.

What you will bring:

• A sincere willingness to provide service to both residents and guests, and to peers. 
• Excellent human relation skills.
• Ability to function well under pressure, set priorities and adjust to changing conditions. 
• High work ethic, with a sense of responsibility for the role filled within our team. 
• Good organizational skills, with the ability to work independently.
• Must be trained and certified in CPR, AED, and First Aid Certification, and physically capable of performing all necessary job duties.
• Previous experience in Ocean Activities or similar.
• Strong leadership, communication, and organizational skills.
• Proficient in all Microsoft programs to include but not limited to: PowerPoint, Word, Excel, Outlook.        
• A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Visa Requirements 

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf