Director of Housekeeping

Company Description

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available, even for managers.*

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

Job Description

Director of Housekeeping

Join our leadership team at one of Telluride’s most exclusive luxury properties, featuring 63 stunning residences that blend the comforts of home with world-class hotel amenities. As Director of Housekeeping, you will play a critical role in delivering an unparalleled experience for owners and guests, ensuring every detail reflects the elegance and excellence of our brand. This is an opportunity to lead a passionate team, shape operational standards, and contribute to the success of a property that offers year-round adventure and mountain living at its finest.

What’s In It For You

• Live and work in beautiful Telluride, Colorado—grow your career while enjoying an exceptional work-life balance in a world-class mountain destination.
• Comprehensive benefits package including Medical, Dental, Life Insurance, Short-Term Disability, and 401(k) plan.
• Wellness perks such as a seasonal ski pass to make the most of your mountain lifestyle.
• Paid holidays, plus a special day off to celebrate your birthday.
• Be part of an engaging culture with a supportive team and a property recognized for its long-standing success.
• Exclusive Accor employee benefit card offering discounted rates at hotels worldwide.
• Access to learning and development programs through our Academies to enhance your skills and advance your career.
• Global mobility opportunities—develop your talent and grow within our property or across Accor’s worldwide network.
• Make a positive impact through our Corporate Social Responsibility initiatives, including the Planet 21 sustainability program.

What You Will Be Doing

Reporting directly to the General Manager, the Director of Housekeeping oversees all aspects of the department to deliver an exceptional experience for owners, guests, and colleagues. Key responsibilities include, but are not limited to:

• Deliver consistently professional, engaging, and welcoming service.
• Uphold Fairmont standards for cleanliness and presentation across residences, public spaces, and back-of-house areas.
• Respond promptly and effectively to housekeeping requests from owners, guests, and colleagues.
• Lead and inspire the housekeeping team through hiring, training, scheduling, performance management, and ongoing development.
• Foster a positive and collaborative work environment within the department and across all property teams.
• Manage purchasing and inventory of housekeeping supplies to ensure efficiency and cost control.
• Monitor and control labor costs to align with budgetary goals.
• Develop and manage the annual housekeeping budget.
• Coordinate preventive maintenance programs in partnership with the Director of Engineering.
• Collaborate on capital projects and off-season initiatives to achieve objectives within budget and timeline.
• Oversee lost and found operations in accordance with company policy.
• Manage property shipping and receiving functions.
• Ensure compliance with all safety standards and training requirements.
• Champion Fairmont values and create an environment that supports colleague engagement and well-being.
• Balance operational priorities with administrative responsibilities and team needs.
• Adhere to all departmental and safety policies.
• Perform other duties as assigned.

Qualifications

Your Experience and Skills Include

• Previous experience in a luxury hospitality environment is highly preferred.
• Demonstrated ability to lead, inspire, and motivate a diverse team to achieve exceptional results.
• Minimum of three years of progressive leadership experience within a luxury hotel setting.
• Strong administrative, organizational, and time-management skills with a keen eye for detail.
• Flexible and adaptable, with the ability to work varying schedules including weekends and holidays.
• Exceptional communication skills, both written and verbal, with a professional and approachable demeanor.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel); experience with property management systems is an asset.
• Prior experience in a Housekeeping department or related operational role is an advantage.

Additional Information

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Salary ($90,000-$100,000/yr) with Benefit Package and Bonus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.