Director of Housekeeping

Job Description

The Director of Housekeeping oversees all functions of the Housekeeping Department, ensuring uncompromising cleanliness, hygiene, aesthetic excellence, and guest satisfaction through personalised services and emotional luxury. This role involves executing administrative tasks with high productivity and efficiency, leading a diverse team, managing equipment and supplies, and being innovative and resourceful. Responsibilities include strategically managing housekeeping logistics with yearly executive goals, supporting daily operations, and maintaining quality standards through regular inspections and updates. He/She also oversees cleaning schedules, preventive maintenance, contractor relationships, partnerships, budgets, and operating expenses, while enhancing guest experiences and resolving complaints.

Leadership duties involve embracing cultural differences, inspiring the team, implementing training programs, conducting appraisals, and ensuring safety procedures are followed. The role also includes collaborating with other hotel departments, maintaining high standards of presentation, and participating in Talent and Culture initiatives to foster a collaborative and effective work environment.

Qualifications

Knowledge and Experience:

• Diploma or Degree in hospitality or a related field preferred.
• 7 years of industry experience, with at least 3 years as a Director of Housekeeping.
• Experience in a similar size/style of 5-star resort or business hotel.

Competencies:

• Fluent in English, both oral and written; proficiency in other languages is a plus.
• Strong working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• Excellent interpersonal skills to handle guest and staff issues with flair and style.
• Confident in problem-solving and decision-making.
• Capable of working independently and making business decisions without close supervision.
• Adaptable to multicultural guest needs and thrives in diverse cultures.
• Sensitive and discreet in addressing guest needs.
• Committed to continuously improving the guest service experience.
• Leadership skills: collaborative, enabling, organized, entrepreneurial, and able to set priorities.
• Career-focused, self-driven, and eager to grow and develop.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.