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Director of Banquets

Four Seasons
Full-time
On-site
New York, United States
$95,000 - $105,000 USD yearly

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role

The Director of Banquets is responsible for the planning, execution, and overall management of all banquet and event operations. This role ensures exceptional service, seamless event execution, and high guest satisfaction, while also driving profitability and leading a dynamic team.

In addition to overseeing Banquets, this leader will also support Food & Beverage outlets across the hotel as needed—this may account for up to 30% of their schedule.

What you will do

  • Demonstrate through knowledge and ability, the execution of the service steps (i.e. greeting the guest(s), taking their order, serving of food, wine etc. during operating hours).
  •  Foster positive relationships with clients, vendors, and partners to enhance the banquet experience and drive repeat business. 
  • Stay informed about industry trends, best practices, and innovations to continuously improve banquet offerings. 
  • Provide expert knowledge of wine and spirits with recommendations to match menu items and guest preferences. 
  • Develop and co-ordinate the integration and implementation of the Banquet policies and procedures, training programmes, manuals, directories, menus and work schedules. 
  • Foster positive relationships with clients, vendors, and partners to enhance the banquet experience and drive repeat business. 
  • Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximize profit in the division and the hotel.  
  • Lead the recruitment, training, development and evaluation of employees within the department.
  • Ensure effective communication between all employees of the department and also with other departments, in particular the Catering Team.
  • Take part in covering Food & Beverage outlet shifts.

What you bring

  • Excellent oral and written English communication skills 
  • Previous Banquet Operations experience in a similar environment 
  • Strong customer service skills

Compensation and hours

$95,000 - $105,000 annual salary. Must be flexible to work weekends, holidays and morning/evening shifts.

What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
•   401(k) Retirement

Learn more about what it is like to work at Four Seasons New York:

http://www.fourseasons.com/newyork/

https://www.facebook.com/FourSeasonsHotelNewYork/

https://www.instagram.com/fsnewyork/

https://twitter.com/fsnewyork

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Apply now
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