Customer Order Administrator

Who we are

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets.  We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and a dedication to on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule. 

Who we need

Reporting to the Director of Sales and Marketing, we are hiring a Customer Order Administrator to support our sales team in ensuring seamless sales operations. As our new Customer Order Administrator, you will create quotes, process orders, coordinate deliveries, and manage customer inquiries. 

This is a four-day on-site role with the option to work one day remotely.

What is in it for you:

Drive meaningful impact. Your work will directly support client satisfaction and operational efficiency. You will play a key role in driving growth and retention by ensuring clients receive timely, accurate information and by helping the sales team stay organized and responsive.

A career path that fits you. Whether you want to deepen your expertise in sales operations or transition into an Account Manager role, you will gain the experience and mentorship needed to grow in your career.

What you will do:

• Process accurate sales orders and deliveries. You will receive orders via email, text, or phone and ensure they are processed correctly for on-time, error-free fulfillment. You will confirm delivery details to set up accurate sales orders and ensure smooth execution.
• Support sales operations. You will develop a deep understanding of our business, customers, and sales processes, ensuring seamless support for the sales team. You will provide full administrative assistance, helping the sales team to drive efficiency and customer satisfaction.
• Deliver exceptional customer service. You will respond to customer inquiries promptly, ensuring alignment with our response time targets. You will handle inbound calls, verify account details and direct new accounts to the appropriate Account Executive based on sales territories.
• Manage quotes. You will create and send accurate customer quotes, ensuring competitive pricing and business retention. You will follow up to address concerns and uncover objections. You will analyze lost quotes to refine sales strategies.

• The drive. You can balance multiple priorities and concurrent deliverables without losing sight of the details. You thrive in a fast-paced environment, effectively managing shifting deadlines while ensuring accuracy and efficiency. You take the initiative to identify gaps, streamline processes, and implement solutions that enhance operations.
• The communication. You have strong verbal and written communication skills, allowing you to engage confidently with customers, internal teams, and leadership. You ensure seamless coordination across departments and can relay critical information internally and externally with clarity and professionalism.
• Technical proficiency. You are proficient in Microsoft Office (Excel, Word, Outlook). Experience working with CRM and/or ERP systems would be an asset. You can quickly learn and adapt to new technologies that support sales operations, ensuring data integrity and process efficiency.

Why join

With a developed and cohesive leadership team and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognized and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor:

• Communicate openly, honestly, and effectively with internal teams and clients.
• Own your accountabilities and decision-making.
• Operate with initiative.
• Learn to grow and embrace change.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A 30 minute virtual interview with the COO to share more about your experience and career history.
• An in-person interview with the Director of Sales and Marketing and the COO (1 hour) to share more about your background. This will be followed by a 15-minute opportunity to shadow an Account Manager and ask any final questions about the role, and then a 15-minute assessment.

Apply now.

If you have 70% of what we're looking for, express your interest here. Please contact us at [email protected] and let us know what accommodations or assistance we can provide you during the application process.

At Genuine Comfort we are committed to hiring the best qualified candidates that align with our company core values regardless of culture, race, disability or gender.

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