Customer Care Advisor

Company Description

Join our Customer Care Team at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring our growth is aligned with our commitments. We deliver service that honors diversity and meaningful connections.

Job Description

Customer Care Advisor

Are you passionate about luxury customer care, solving problems, and making a difference for others? Do you thrive on learning new technologies and processes? Are you excited by the opportunity to deliver exceptional service to guests at luxury Accor hotels around the world?
If so, we invite you to join our dynamic and customer-focused team of Customer Care Advisors. In this role, you’ll respond to guest calls and emails, using your creativity and problem-solving skills to provide best-in-class service and personalized solutions.
Come be part of a highly respected team where your passion for service and innovation truly makes an impact!

What’s in it for you?

• $19.63 hourly, if bilingual (French/English), will earn an additional $1.50 hourly language premium
• 4 weeks paid vacation; 13 paid statutory holidays annually and fully paid training
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Can be Home Based or Hybrid, the choice is yours!
• Annual Wellness Subsidy of $300
• Visit luxury properties around the world at discounted rates
• Ongoing training and learning to continuously grow your expertise

What you will be doing:

Reporting to the Team Leader, Customer Care

• Respond to emails and calls from our guests, colleagues and hotels in an unscripted environment
• Assess each situation using good judgement, gather information, make sound decisions and respond with your creative solutions
• Share insight and feedback received through interactions with our members.
• Maintain accurate records using various software programs

Qualifications

Your experience and skills include:

• Fluency in English is required, fluency in French is an asset
• Excellent communication skills with the ability to write and speak to guests professionally
• Education and/or experience in customer service, hospitality or tourism
• Seasoned and experienced in handling a range of customer issues and requests
• Creative problem-solving and decision-making skills, proactive and a strong team player
• Computer proficiency with an excellent knowledge of Microsoft Office and Internet browsers
• Ability to navigate multiple computer programs simultaneously while conversing with guests
• An exemplary positive attitude and a passion for offering unparalleled customer service

Location and Availability information:

• Must be currently legally entitled to work full time in Canada
• This is full-time, permanent, career position, we are not currently hiring for part-time schedules, and we do not offer temporary positions for students during school breaks
• Must be located in and intending to work from New Brunswick, Nova Scotia, or Prince Edward Island
• Must be able to commit to 4 weeks of on-site training at our Centre in Moncton, accommodations and travel provided for qualified colleagues.
• You must be able to commit to a variety of shifts, including evenings, weekends and holidays. Schedule is fixed following training
• For Remote or Hybrid, you must have a direct connection to high-speed internet (not wireless or satellite) and a suitable home office workspace

Additional Information

Your team and working environment:

The Customer Care ‘CUCA’ team is comprised of dedicated experts, specializing in delivering unparalleled luxury service and ensuring a seamless guest experience for our valued members. We cultivate a collaborative and dynamic work environment that empowers our team to consistently achieve excellence.

Why Accor Global Reservation Centre?

Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Apply at: careers.Accor.com

Keyword: Moncton

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Hospitality is a work of heart!