Essential Job Functions

Position:        Count Room Supervisor    

Department:  Casino Cage Operations

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·         Supervises activities of Count Room Operations

·         Must adhere to the Greenbrier Resort’s policies and procedures;

·         Ensures compliance with all regulatory requirements of Count Room Operations;

·         Knowledge of policies and procedures of Count Room Operations and ensures that they are adhered to at all times;

·         Manages inventories of currency, coin, slot tokens and all forms and records relating to Count Room Operations;

·         Train, schedule, appraise and supervise all Count Room Operations personnel.

·         Promotes positive public/employee relations at all times;

Secondary Responsibilities:

·         Perform all other related and compatible duties as assigned.

·         Work as a cage supervisor when assigned

·         Acts as a role model for all employees and is a leader in providing 5 star service

·         Maintains a clean, safe hazard-free work environment within area of responsibility.

Normal Working Hours: (Shift, days)

·         Hour and days off may vary depending on business requirements.

·          

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the 5 Star Mobil service standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         Minimum of one (1) to three (3) years of cash handling experience

·         Minimum of one (1) to three (3) years of Supervisory experience

·          

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         High School Diploma or G.E.D. preferred

·          

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·          Must possess verbal, written communication and interpersonal skills

·           

Technical Requirements:  

·         Must maintain a State Casino Key Employee license;

·         Ability to add, subtract, multiply and divide by fractions, whole numbers and decimals;

·         Ability to calculate interest, commission and percentages.

Computer

Experience                           Software                   Level (Beginner, Intermediate, Advanced)

Word Processing                

Spreadsheet            

Database                  

Programming                       

Calendars                

Internet                     

Hardware Installation                     

Technical Skills      Skill Level (Beginner, Intermediate, Advanced)

Typing (WPM)

Data Entry    

Other 

Location of Work                                        YES                            NO

Indoors                                                 Y

            Heated                                                 Y

            Temp. Fluctuations                                                              N

            Outdoors                                                                                N

            Below Ground                                    Y      

            Elevated Areas                                                                     N

            Personal Protective Equipment Required                       N

   Work Postures     Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),                                       Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Standing                                            Continuous                          

            Sitting                                                 Rarely

            Walking                                             Infrequent

            Climbing                                            Rarely

            Bending/   Stooping                                    Infrequent                

            Overhead Reaching                                    Rarely           

            Arm/Hand Movement                      Continuous              

            Hand/Eye Coordination                  Continuous

            Other  (Define)

Lifting Requirements

Frequency (choose 1 per movement)

Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Amount                     10 lbs. or less    11-20 lbs.   21-30 lbs.      31-40 lbs.     Over 41 lbs.                                                                                       

            Horizontal Lift                                                             Frequent                                                                 

            Overhead Lift                                                              Rarely                                                                                  Floor to Waist Lift                                                       Infrequent                                                                           Grasping                                                                      Frequent                                                                              Push/Pull                                                                    Rarely                                                                                  Carrying                                                                       Rarely                                                                                  Other  (Define)                                                                                                                                                                                            

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

·         Casino Cage Manager

Other Requirements:

·         Consistent demonstration of The Greenbrier Values

·         Ability to work in a busy and hectic environment.

*Requirements are subject to change