Conference Services Manager - Four Seasons Hotel Boston

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Join a diverse and talented team in Boston 

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

The Role 

As part of the team at one of the longest tenured 5-star Hotels in the world, you enjoy working in an environment committed to excellence. You will enjoy working directly with a variety of event and conference planners, providing expertise for tour groups, elaborate corporate parties and detailed conferences with ease. You thrive in a dynamic environment that requires strong organization, proactivity and well-developed interpersonal skills. Curious about food and beverage trends, able to serve as a consultant for event themes, offsite experiences and audio visual sets, you are the Hotel’s liaison to a core line of business, and adjust to work with multiple high touch groups with ease. You are confident in handling elements of both rooms and event details and can anticipate every element of a group’s pre-arrival, onsite, departure and billing experience.

Conference Services Managers at the Four Seasons Hotel Boston are responsible for selling Hotel services and finalizing multiple aspects of group logistics. The successful candidate will guide the planning process, remain knowledgeable about Hotel operations and external vendor requirements, and will provide relevant information to booked and prospective guests.  The Conference Services Manager is responsible for enforcing the terms of the sales agreement, and proactively informs operations departments of event logistics to ensure a seamless onsite guest experience.

Job duties include but are not limited to: 

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue and profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Coordinate with the Sales Department and Catering team to ensure proper utilization of function space to yield maximum revenues, facilitate room details with the Reservations Department and collaborate with Finance Office on event estimates and billing details.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling, ensuring effective communication, both written (Resumes, BEO, Daily Reports) and personal contact with all departments. Maintain an active trace/follow-up system.
• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events, seeking opportunities to solicit return stays where possible.  
• Ensure accuracy with Banquet Checks and provide bill review on completion of program or event.

Ideal candidate will have previous Banquets or Catering experience; experience within the Rooms Division is a plus. Candidate must have strong phone and customer service skills as well as knowledge of cloud-based technology. Excellent English communication skills are required; other language skills are a plus. Basic knowledge of audio-visual equipment and Internet technology required.

What to Expect from Your Work Experience 

• Top of market pay.
• FREE Medical and Dental insurance for you and your eligible dependents.  
• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
• Complimentary meals at our employee cafeteria.
• 401k participation with company matching program.
• Complimentary Life insurance.
• Vacation & Paid Sick Time Off.
• And much more!

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/boston

https://www.facebook.com/FourSeasonsHotelBoston

https://www.twitter.com/FSBoston

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.