Communication Agent

Four Seasons

Full-time

On-site

Malaysia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

The Communication Agent serves as the central point of contact for all guest and internal communication within the resort. This role ensures that all calls, messages, and requests are handled with genuine care, accuracy, and efficiency — reflecting the resort’s commitment to personalized and seamless service.

What you will do

Handle all incoming and outgoing calls in a courteous, professional, and timely manner.
Provide accurate information about resort facilities, services, and local attractions.
Record and coordinate all guest requests and ensure proper follow-up until completion.
Communicate effectively with other departments to ensure guest needs are fulfilled promptly.
Monitor and respond to emergency calls and follow established resort safety procedures.
Support the Front Office team in enhancing the overall guest experience through efficient communication and genuine engagement.

What you bring

Previous experience in a luxury resort or hotel environment is an advantage.
Excellent communication and telephone etiquette skills.
Strong command of English; knowledge of additional languages is a plus.
Calm, composed, and professional in handling multiple requests and challenging situations.

What we offer: