Colleague Residence Manager

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Working within the Employee Housing team at Fairmont Jasper Park Lodge, the Colleague Residence Manager plays a vital role in delivering on our colleague service promise by providing an exceptional living experience for all residents. This position is responsible for fostering a strong sense of community, engaging with residents on a daily basis, and ensuring that our accommodations remain safe, welcoming, and well-maintained. The successful candidate will lead and empower a dedicated team, manage a diverse portfolio of rental properties, and collaborate closely with a management team committed to operational excellence and colleague well-being.

Salary Range: $60,000 - $67,000 per annum based on experience 

What you will be doing: 

Reporting to the Director of Housing & Lifestyles, responsibilities and essential job functions include but are not limited to the following

• Deliver excellent, thoughtful, and emotionally intelligent service to all staff and residents.
• Lead, develop, and inspire a team of 10-15 employees, ensuring all are trained and competent in their Job Task Checklists.
• Foster a positive team culture through coaching, recognition, and accountability.
• Navigate and assist with resident-to-resident issues with empathy, privacy, and professionalism.
• Partner with the maintenance team to manage and maintain housing assets.
• Support new arrivals by ensuring clean, well-maintained accommodations, and a smooth onboarding experience.
• Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements. Periodically review and update the Housing Handbook as needed.
• Manage daily housing operations, including duty assignments, inbox management, inspections, and daily briefings.
• Liaise with People & Culture, Security, and Executive leaders on resident relations and departmental coordination.
• Oversee administrative processes such as lease creation and renewal, rent payments, team payroll, health & safety documentation, and resident waitlists.
• Participate in annual goal setting, action planning, and employee engagement initiatives.
• Collaborate with the Lifestyle team to support resident engagement events and community-building initiatives.
• Assist with emergency response and safety planning for housing operations.
• Maintain inventory, order supplies, and manage budgets and forecasts responsibly.
• Conduct audits of our resident management system (Rent Manager) and other housing records to ensure accuracy and compliance.
• Promote safe working practices, PPE compliance, and environmental stewardship in line with Accor and Fairmont Sustainability practices.
• Uphold professionalism, confidentiality, and the Fairmont service philosophy in all colleague interactions.
• Be a positive and effective member of the Housing Leadership team, including covering for other leaders when on vacation or leave.
• Carry out any other tasks as assigned.

Qualifications

Your experience and skills include:

• Two years of supervisory or management experience required, with a proven ability to effectively interact with senior leadership, peers, and employees.
• Ability to manage changing and challenging situations while maintaining confidentiality and professionalism.
• High computer literacy with strong proficiency in Microsoft Office Suite, particularly Word and Excel; able to troubleshoot and resolve technical issues as they arise.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to prioritize and respond effectively to multiple urgent requests via phone, email, and in-person interactions.
• High level of empathy and emotional intelligence when dealing with colleagues and residents.
• Self-motivated with the ability to make sound decisions and implement new processes or standard operating procedures effectively.
• Strong conflict resolution skills with the ability to de-escalate tense or emotionally charged situations.
• Demonstrated ability to act as a culture champion, maintaining a positive and solutions-focused attitude through challenging situations.
• Comfortable working in a fast-paced and rapidly changing environment.
• Knowledge of property management systems (e.g., Rent Manager), accounting and procurement platforms, payroll systems, and inventory tools is an asset.
• Working knowledge of Alberta Employment Standards and the Residential Tenancies Act considered an asset.
• Occasional physically demanding duties required in residences and outdoors, including standing, walking, bending, and lifting.
• Occasional ascending or descending of ladders, stairs, and ramps.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]