Cluster Senior Accounts Receivable

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

The Cluster Senior Accounts Receivable will be responsible for managing the activities of the credit and collections process for multiple hotels within the designated cluster. This role ensures that credit policies are implemented consistently across all assigned properties, and outstanding balances are managed effectively. The Cluster Senior Accounts Receivable collaborates closely with the finance, sales, and operations teams to ensure the financial stability of the cluster by minimizing credit risk and optimizing cash flow. Under the general guidance of the Cluster Assistant Director of Finance, the Cluster Senior Accounts Receivable will provide consistent oversight of receivables management at the assigned hotels by focusing on the proper review, timely and accurate processing, and communication of all client billing matters, and the collection thereof, while ensuring that all prescribed internal controls are in place and operating effectively. The role will enforce compliance with all federal, state, and local regulations and Standard Operating Procedures; and safeguard assets of the owners/investors accordingly.

What you will do

• Credit Management:
  • Oversee credit operations for multiple hotels in the cluster.
  • Ensure adherence to the company's credit policies and procedures.
  • Assess and approve credit applications for corporate and individual clients in line with company standards.
  • Conduct periodic reviews of credit limits for key accounts and make recommendations for adjustments as needed.
  • Monitor aging of receivables and implement effective credit control measures.
• Payment and Collections:
  • Process deposit payments in accordance with contracted deposit schedules.
  • Handle the collection process, ensuring timely recovery of outstanding receivables.
  • Work closely with the operations and finance teams at each hotel to resolve payment issues, customer complaints, and reduce aged debt.
  • Maintain regular communication with clients regarding payment terms, overdue accounts, and dispute resolution.
  • Prepare and distribute reports on overdue accounts, credit risks, and collection progress to management.
  • Escalate significant delinquent accounts to the Cluster Director of Finance, as needed, and prepare any required bad debt write-offs for approval.
• Risk Assessment:
  • Run credit checks to assess the creditworthiness of clients.
  • Identify and mitigate potential credit risks within the cluster by closely monitoring payment trends and client behaviors.
  • Collaborate with sales teams to ensure credit terms are appropriate for each client.
  • Recommend credit holds or suspensions on accounts that pose a risk to the company.
  • Track and prepare comp-allotment, commission reports, and approve the calculation of attrition and cancellation requirements according to contracted terms.
  • Work with management across the cluster to help implement company policies and procedures that ensure PCI DSS compliance and help protect credit card data from theft and fraud.
• Reporting and Analysis:
  • Monitor and prepare accounts receivable reports, including commentary of any aged receivables, pending deposit payments, and Guest Ledger issues.
  • Ensure proper internal control by monitoring the guest ledger, advance deposit ledger, city ledger, and any other related subsidiary ledgers including house accounts.
  • Coordinate and lead the monthly Credit Committee Meetings at the assigned hotels and ensure that all agenda items are promptly actioned.
  • Prepare detailed credit and collections reports for management, highlighting risks, trends, and opportunities for improvement.
  • Track and promptly resolve all credit card chargeback disputes to minimize monetary loss, and work with the sales and operations teams to identify opportunities to mitigate further occurrences.
• Client Relations:
  • Function as the point of contact for credit-related queries from clients and internal departments.
  • Foster positive relationships with clients by ensuring fair and transparent credit terms and handling complaints/disputes professionally.
  • Post guest receipts and required refunds promptly to prevent customer service issues.
• Other Duties:
  • Assist the sales effort in establishing customer credit by following company policies and procedures, including, but not limited to the application process, reference checks, credit limits, direct bill listing, pre-payment requirements, third-party credit card authorizations, and other credit-related activities.
  • Maintain tenant receivables and rent collections to ensure all accounts are kept current.
  • Attend weekly Operations Meetings to review upcoming group and event billing, BEOs / functions, and ensure that all client billing needs are met in accordance with the sales contracts.
  • Maintain an efficient collection process to include an organized filing and tracing system at the assigned hotels.
  • Assist with credit training in the operating departments to include proper credit card and cash acceptance, limits, and direct bill processing.
  • File and maintain documents (guest registration cards, receipts, vouchers, etc.) per recommended record retention guidelines.
  • May assist with other special projects and responsibilities as assigned by the Cluster Assistant Director of Finance and/or Cluster Director of Finance.
  • We recognize that we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Salary range: $30 to $32 per hour.

Qualifications

• At least 5 or more years of Hospitality Finance/Accounting experience.
• Prior accounts receivable experience, preferably at a premium-branded Hotel.
• Excellent verbal and written communication skills in English.
• Bachelor’s degree in a related field preferred.
• Possess a solid understanding of hotel-specific systems (PMS, POS, reservations systems, etc.) and operations best practices.
• This position may require occasional travel between properties in the cluster. The role is typically based in an office environment but may involve liaising with hotel teams across multiple locations.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to Ennismore’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.

Additional Information

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.