Cluster Maintenance Manager - Guernsey & Alderney
Hand Picked Hotels
Full-time
On-site
St Peter Port, Guernsey, Jersey
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Cluster Maintenance Manager for our hotels in Guernsey and Alderney, including St Pierre Park Hotel Spa and Golf Resort, Fermain Valley Hotel and Braye Beach Hotel, all part of Hand Picked Hotels.
About the Role
- As the Cluster Maintenance Manager, you will lead by example and ensure that the Maintenance Team across all Guernsey and Alderney Hotels are motivated and inspired to consistently deliver exceptional service, putting the guest at the heart of all activities.
- Being responsible and taking ownership of the safety and security of the hotels and all of it’s guests will be a key part of this role, including maintaining accurate health and safety records.
- The role of Cluster Maintenance Manager will involve recruiting, training and coaching a highly motivated team who can maintain the hotel to a consistent level. Monitoring and improving delivery of company brand standards and standard operating procedures.
- Being able to work under pressure and meet tight deadlines will be a key part of the role.
- Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
- Having a good understanding of business financials including labour costs, stock control, forecasting and budgets.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you:
- To be considered for this role of Cluster Maintenance Manager you will have current hotel Maintenance management experience within a 4 or 5 star luxury hotel.
- Confident with all aspects of the Hotels Maintenance administration, particularly with regards to Health & Safety, as well as having a good all round knowledge of maintenance , keeping the hotel looking immaculate and in excellent working condition will be your passion and motivation.
- With proven experience of training and coaching colleagues, you will enjoy motivating others to be their best.
- You will be excellent at building a rapport with colleagues and guests.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Company Benefits
Our Benefits include:
- A competitive salary package plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live-In accommodation is available for £95 per week inclusive of meals and bills.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, which are all supported by our learning and development team.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.