About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.JOIN HUALĀLAI CLUB AT FOUR SEASONS RESORT
Located on the Big Island’s renowned “Gold Coast,” so named for the exquisite luxury resorts and multi-million dollar homes scattered along its 40 miles of pristine oceanfront, Hualālai Club is a non-equity residential club with 360 active memberships, located within the Four Seasons Resort.
The Hualālai Club offers incredible member experiences at its exclusive Ke’olu Clubhouse and features a Tom Weiskopf designed private golf course, Ke’olu restaurant and Bar, as well as a pool and fitness facility. The other exclusive restaurant and pool are located at the Canoe Club, with proximity to the resort’s ocean sports location. All other amenities (hotel restaurants, Jack Nicklaus designed Hualālai Golf Course, water sports, tennis, spa, and fitness) are Semi-Private and shared with Registered Hotel Guests and Registered Residential Guests.
Club Membership is available exclusively to Residents of the Hualālai Resort and provides many privileges for Residents and their ‘ohana (family), creating a coveted way of life unique to Hualālai. The membership includes the use of all Club and Resort facilities: two 18-hole championship golf courses, the Hualālai Tennis Club, the Hualālai Sports Club & Hualālai Spa, the Hualālai Canoe Club, the Residents’ Beach House, the Ke‘olu Clubhouse (members only), and the beach and swimming facilities at the Four Seasons Resort Hualālai.
The greater resort complex of Hualālai includes the 249-room authentic Hawaiian Four Seasons Resort complex, which also features seven pools, five oceanside restaurants and lounges, and an unparalleled level of guest services and attentiveness.
HUALĀLAI CLUB MISSION STATEMENT
Our mission:
To perform the art of ho’okipa at the highest level, while we treat each other with aloha, dignity and respect.
Our vision:
To be a genuine Hawaiian resort, where the spirit of aloha is evident in the character of the place, and the people who work, live and visit here. You are now part of our legend in the making… For more information, visit www.hualalairesort.com
HUALĀLAI CLUB GENERAL MANAGER
The Hualālai Club is looking for its next General Manager, the GM will be a dynamic, passionate, energetic, and visible leader with a natural gravitas to communicate with a diverse spectrum of employees, members, and guests of the entire campus.
Candidates with significant senior leadership experience, ideally inclusive of member services, Residential, Golf and Rental components, are encouraged to apply. As a member of our team, the General Manager works across disciplines to deliver an exceptional experience.
CANDIDATE PROFILE
Components of Position
Ability to embrace the Hawaiian Culture and support sense of place initiatives at both Member/ Guest and Employee Levels.
Demonstrates exceptional interpersonal skills with the ability to actively engage, listen attentively, and deeply understand the concerns of members, guests, and employees, fostering meaningful connections aligned with cultural values and operational excellence.
Innovate through creative and industry leading programming while ensuring complex and multi- departmental operation delivers best-in-class experiences in all areas inclusive of golf, athletics, food and beverage, ocean activities, and wellness.
Ability to set out annual business plans, budgets and deliver against them while maintaining member value.
Needs to be very confident dealing with high profile Type A members and guests, exuding a sense of style and sophistication commensurate of clientele.
Ownership is closely involved and essential. Needs to manage up as well as down very effectively.
Ability to integrate into a large Executive team and possess the skills to manage effectively through others given the size of the footprint.
Ability to continue the integration of all entities for a seamless experience for Residential, Resort and Local Guests and ALL employees.
PROFESSIONAL QUALIFICATIONS
General
Must be proficient in Club Operations, Member Relations, and Golf Operation with proven executive leadership experience, preferably as a General Manager in the private club, hospitality or luxury service industry.
Extremely Member centric, including high visibility to members and present at member events. Must be a driver for enhanced and innovative member programming.
A track record of developing and retaining employee talent.
Role model of ‘Evolve Leadership Behaviors’, inspirational and motivational leader for a high performing team.
Excellent, pro-active, strategic thinker, with the ability to treat the business as if it were their own while being aware of the needs of all stakeholders.
Strategic thinker and communicator, able to understand and navigate complex social environments, knowing what information is important to share and when, as well as what not to share and why. Must be able to develop and deliver upon a thorough Strategic Plan.
Open minded to ownership's priorities and expectations, confident when delivering message to ownership, ability to be an educated and confident thought-partner to MSD and FS with relevance to Club trends, opportunities, and operations.
Ability to be a driver of all property initiatives related to a safe workplace, hygiene and sustainability initiatives.
Must possess excellent dexterity in working to deliver the strategic objectives of the Ownership Group, respecting the interests and preferences of members as well as executing tactical operational leadership resulting in world class experience for our members.
Demonstrate a creative, entrepreneurial, and innovative approach to the operation of the club with the overriding objective of continuingly improving the member experience and business objectives.
People
Ability to quickly build rapport with key stakeholders (Members /Local community/ employees).
Ability to understand and connect the Hawaii culture to all aspects of the employee experience.
Model great places to work environment.
Demonstrates a genuine and authentic style that is humbly confident, with the ability to display empathy and still hold team members accountable.
Prepared to partner with People & Culture to foster and develop talent.
Participates in external activities to show community engagement and fulfill any public obligations of the Club and Resort.
Ability to create a sustainable culture of learning and development for all employees.
Requires excellent listening skills and an ability to understand complex and competing perspectives.
The ability to distill complex information into salient issues.
Be an inspirational leader and figure head who openly connects with employees, members, and leadership team.
Intelligently monitors and manages employee morale.
Operates with a high degree of integrity and ethical behavior.
Ability to lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision.
Product
Ensure Best-in-Class Luxury Product with a relentless eye for product and service detail across all aspects of the member experience including dining, golf, racquets, fitness, watersports and events.
Develop elevated programming and build upon signature events specific to the member-experience with a focus on exceeding expectations.
Project management skills with experience in golf course management, irrigation and large-scale capital improvement projects.
Strong food and beverage background with ability to entertain guests and ensure a quality experience while achieving budget goals.
Ensure relationships with Members and Homeowners are strong through excellent proactive communication and listening skills. Member connection is essential.
Ability to set forth and deliver world class standards of quality, operation, and service.
Able to lead a scalable effort in operations that delivers high quality and profitability.
Able to drive results and initiatives in partnership with the Member’s Advisory Board.
Must be cool headed and convey a composed demeanor at all times.
Maintain an awareness of similar Clubs and current trends in the luxury club environment including unique and dynamic programming for food and beverage, golf, spa, and other ancillary activities to both drive revenues and enhance overall guest and member experience.
Profit
Responsible for establishing annual operating and capital budget for the Hualālai Club operation while ensuring implementation and execution of the Club's annual plan, operating expenses and capital budget.
Ability to understand the complexity of an operation combining Members, Resort guests, Homeowners, Renters, Retail, Golf and Spa and how to yield to the optimum level.
Ability to operate financially from putting yourself in the shoes of the owner and adapt procedures accordingly.
Strong ability to monitor and control labor expenses while never sacrificing quality.
Strong business acumen overall and across all functions.
Grasp full meaning and inter-relationships of key financial indicators and drives team to achieve the overall financial performance.
Comfortable at interpreting, analyzing data and financial reports.
The ability to explain discrepancies between actual and planned profit performances and any corrective action taken on a monthly basis.
The ability to review price policies and strategies on an annual basis.
Marketing
Be able to interact, engage and to partner with the Marketing division. Be well versed in; selecting and prioritizing both tactical and long-term strategies that build membership value and Club revenues.
Enthusiastically embrace member contact and be comfortable at speaking engagements either one on one or larger group settings.
The ability to leverage public relations and use multiple channels to communicate with members to promote club activities and offerings and foster a sense of community.
REQUIREMENTS
A minimum of 5 years Executive Club Management experience, with a minimum of 10 years of Hospitality Management experience.
Specifically, previous management experience in a high-end, luxury Residential Golf Community Club, including golf operations and maintenance and property management.
Bachelor of Science degree, or equivalent, from an accredited college or university, preferably in hospitality management.
Preference shown for CCM, CCE, PGA, CAM, or other applicable designations.
Knowledge of culinary, golf and racquet sports operations, agronomy, and overall executive leadership skills.
Experience living in an island environment is high priority, with experience in Hawaii preferred.
Excellent leadership abilities, presentation skills, and problem-solving ability; exposure to data analytics and assessing performance is a plus.
Excellent ability to prioritize, multi-task, and follow-through.
Successful candidate must possess legal work authorization in United States.
Embodiment of the Golden Rule: Doing unto others as you would have them do unto you
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons properties worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons – visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf