Camarero/a - Hotel a determinar Buenos Aires, Argentina
Minor Hotels
Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
What will be your mission?
As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.
What will you do?
- Provide excellent customer service that promote satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the correspondent F&B team.
- Handle restaurant reservations.
- Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B Department income by Upselling.
- Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
- Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
- Vocational training on hospitality/F&B.
- Fluency in local language and knowledge of English is highly valuable.
- Working knowledge of various computer software programs (Microsoft Office, POS, etc).
- Customer service focus.
- Active listening and effective communication skills.
- Focus on detail.
- Sales oriented.
- Ability to work on your own and as part of a team.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.