Business Services Manager, People & Culture

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Business Services Manager, People & Culture is responsible for managing the full service cycle for the delivery of HR and business services to hotels and corporate offices. This role ensures the commercial and operational excellence of service agreements, including economic modelling, billing facilitation, services management and compliance with contractual terms. The Business Services Manager plays a critical role in ensuring seamless and sustainable service delivery aligned to the needs of hotels, owners and the broader Accor business.

Qualifications

• Strong financial and digital skills, with proven commercial acumen.
• Experience in business services management, shared services, or similar roles in hospitality/professional services (franchise/management company experience desirable).
• Skilled in economic modelling, billing cycles, payment processes, and service agreement management.
• Able to manage multiple projects, competing priorities, and tight deadlines in a fast-paced, changing environment.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication, negotiation, and stakeholder management skills.
• Capable of clarifying complex issues, building consensus, and fostering strong cross-functional relationships.
• Able to work both independently and as part of a team.
• Proactive, solutions-focused, and committed to continuous improvement

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide including dining and spa services.
• Develop your talent through learning programs by Accor Academy including online courses, workshops and leadership development programs.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
• World class organization that offers variable career opportunities and development.