Breakfast Server l Sheraton Hotel PDX

Summary of Essential Job Functions

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the POS system
• When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the POS sale procedures to pre-check order and close out the check.
• Effective communication with the kitchen staff regarding orders/guest needs
• Clear, bus and reset tables
• Comply with all PM Hotels cash handling and house bank contract policies and procedures.
• Present the check to guests promptly.
• Take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are always at their peak
• Contribute to a fun, energized and comfortable working environment as an active member of the Sheraton team
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Must have open availability including weekends, evenings and holidays
• Maintain a professional appearance and manner at all times.
•  Communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Must be able to stand and exert well-paced ability for up to 4-hours in length at a time.

Licenses

• Must have a valid Oregon Food Handlers Card
• Must have a valid Oregon OLCC Service Permit