Bilingual (F/E) Executive Travel Assistant

Company Description

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests.

Executive Travel Assistant – Bilingual

Does Luxury speak to you?  As an Executive Travel Assistant, you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences.  You are their single point of contact to provide personalized recommendations and the exclusive concierge services that truly define Luxury.  

Job Description

What you will be doing: 

Reporting to the Team Leader, Customer Care

• Responding to our top tier member requests and questions via email and phone, planning flawless experiences based on your recommendations
• Acting as their concierge prior to arrival, proactively building personalized travel by making recommendations and setting up on-site activities and services
• Anticipating the needs of our members, ensuring that their experience exceeds their expectations
• Taking care of our members during their stay, i.e. assisting with unanticipated travel delays, restaurant reservations, transportation etc.
• Accurately scheduling and dispatching tasks to ensure a seamless experience
• Researching, recommending, and fulfilling member requests while providing program benefit information and support

What is in it for you:

• 4 weeks of paid vacation annually, 13 paid statutory holidays
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300 to invest in your well-being
• Remote Work: Enjoy the convenience of working from home
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
• The opportunity to work with our diverse GRC team and our global community of members, creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Strong sense of belonging, a close-knit team with fun activities where your colleagues become friends

Qualifications

What you need to be successful:

• Fluently bilingual (French/English) to a professional level is required as you will be communicating with top tier members verbally and in writing in both languages
• Experience and/or Education in Hospitality, Tourism, Sales, Customer Service, Contact Centre along with a passion for helping others will help you be successful in this role
• You can communicate professionally and warmly in both official languages with diverse individuals from around the globe
• You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines
• You can commit to working a variety of shifts, including evenings, nights, weekends and holidays
• You are proficient with MS Office tools and can adapt to and learn new technology 

Location, Availability and Remote information:  

• Must be currently legally able to work full time in Canada
• Able to commit to shifts including weekends, evenings and some holidays
• This is a full time, permanent career position, we do not offer part time or student positions
• This is a remote (work from home) role; you must reside in and be working from one of these Canadian provinces: NB, NS, PEI, Quebec, or the Ottawa region of Ontario
• Home Based only, training will be virtual

• Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Additional Information

Your team and working environment:  

The Executive Travel Assistants are a close-knit team of experts in providing ultra-luxury VIP sales and service to our highest-level guests. We also work collaboratively with our Paris counterparts to extend special event invitations to our members while maintaining seamless guest experiences for them in a fulfilling and fun work environment.

Why Accor Global Reservation Centre?
Our workplace culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

How to Apply:  careers.Accor.com   Use Keyword: Moncton

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Hospitality is a work of heart