Bellhop - seasonal contract to end August 31, 2025

Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $16.00 per hour + tips

Job Description

As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service.  The Bellhop is responsible for assisting with luggage, parking, shuttle driving and room deliveries, striving to exceed guests’ expectations.

Duties and Responsibilities

• Greet guests upon arrival and open doors
• Provide directions for parking and control in-coming and out-going traffic
• Valet park cars and retrieve cars upon request
• Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
• Assist guests with transporting luggage or bring baggage up to guests’ rooms and retrieve when requested
• Store luggage for guests and correctly identify stored bags
• May drive shuttle bus
• Deliver items and packages to guest rooms or respective departments

Qualifications

• Previous guest services or bell desk experience preferred 
• Able to meet the physical demands of the position
• Must have a valid driver's license equivalent to an Alberta Class 5 and a clean driver's abstract
• May be required to obtain an Alberta Class 4 driver's license within a specified time period
• Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
• Customer-service oriented with excellent communication skills
• Demonstrates a professional, friendly personality in person and over the phone

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

• Subsidized, shared staff accommodation available on-site for full time employees
• One complimentary buffet meal per shift in our staff cafeteria
• Discounts on hotel rooms, food and beverage, and fitness memberships
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper, and Whistler

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.