Bell Person

THE COMPANY:

 Passion Drives Performance.  InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration.  A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.  Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.  In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.  InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

ACTIVITIES:

The duties and responsibilities for the Bell Person include, but are not limited to the following:

• Ensuring total guest satisfaction and comfort of guests
• Transport of luggage and inspecting rooms as guests check in
• Provides guests with information about local attractions
• Greet all guests upon arrival, assist guests with luggage to their rooms promptly when checking in and upon checking out
• Promote all hotel functions and facilities
• Once in room provide the guest with the following information: basic telephone instructions, pay movie instructions, heating and air conditioning, laundry and dry cleaning procedures, radio, hairdryer, closets, internet usage, door lock and key use, room directory, and special features in suites
• Offer to get ice for guest before departing room
• Inform guest of your name and how late you are working
• Thank the guest and offer them a pleasant stay
• Upon the guests departure, offer to call the valet service to retrieve their car
• Ask guest if they enjoyed their stay and if they will be returning
• Hand off appropriately to the doorman/valet. Ensure doorman/valet knows who the luggage belongs to and that he/she knows the guests name
• Assist guests by taking luggage to curb to meet their transportation
• Thank guest for staying at the hotel
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, entertainment, restaurants)
• Keep bell closet clean and neat
• Polish and clean bell carts daily
• Check laundry/dry cleaning in and deliver to rooms
• Deliver faxes, messages, packages, flowers, and other items to the guests in their rooms
• Deliver guest amenities to the rooms
• Check and secure guests luggage until departure
• Direct guests to various meeting rooms
• Prepare delivery tray and deliver in-room dining orders professionally and promptly
• Pick up trays from guest corridors
• Notify guests by telephone of delivery of automobiles, packages or arrival visitors
• Provide other assistance to guests as necessary to ensure highest quality of service
• Report any damages, hazards, repairs and strangers in assigned areas
• Other duties as assigned by supervisor