You are an ambassador for exceptional service which is the hallmark of The Portrush Adelphi Food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
Delivering a memorable and professional 5-star bar service experience
Advising guests through enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
Delivering an extraordinary bar service experience to the highest industry standards with a distinctive personal touch as one team
Engage with guests to offer exceptional experiences across all aspects of dining, including afternoon tea and evening dining
Assisting guests regarding wine and cocktail choices in an informative and enthusiastic way
Taking reservations with all required details
Boosting our revenue through upselling and other creative initiatives
What you will need to do in this role:
Essential:
1-2 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
Quick thinking, resourceful and able to solve problems’ at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast-paced and changing environment
Able to work collaboratively as part of a team
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.