Banquet Captain

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives.

A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary

A Banquet Captain 7i is responsible for being the personal representative of the management to the guests. It is their responsibility to greet the guest on arrival and creates an atmosphere of good will; maintain constant contact with the host; to ensure the high standards of service as set by management; and to extend every effort to make the assigned party a complete success.

*The total compensation for this role includes a portion of service charge.

Key Responsibilities

• Adhering to all division and local standard policies and procedures
• Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction
• Maintaining a cooperative team-like attitude in working with supervisors and fellow associates
• To receive function assignments and discuss any last-minute changes with maître d.
• To coordinate the performance of all banquet associates
• To coordinate all as per of meeting room and function set ups service and breakdown
• To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service
• To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management
• To introduce one’s self to the guest on one’s station and project a warm cheerful, enthusiastic desire to be of service
• Perform all other reasonable tasks as requested by management
• To achieve accident prevention goals

Qualifications

Required skills and educational background Because of the nature of banquet captain jobs, candidates must have several years of hospitality experience, be a people person, and adapt to changing work dynamics. Below is a list of the qualifications needed to work as a banquet captain:

• A high school diploma/a degree in hospitality management may be preferred
• Demonstrate excellent verbal and non-verbal communication skills
• Have a minimum of 3 years of experience in a banquet-related position
• Display a courteous and friendly attitude, even in high-stress situations
• Be a quick thinker who knows how to solve problems
• Must be physically fit to move large equipment and stand for long periods
• Work long hours and irregular shifts

Benefits

• Competitive Salary and Benefits
• Health and Welfare Plans: Medical, Dental, Vision, Short Disability and EAP
• Annual review with increased potential 
• Holiday and Paid Time Off
• 401k program with company match
• Incentive Plans
• Free Meal

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.