Back Office Reservationist - Key Accounts

The Holiday Inn and Suites Downtown Cincinnati is seeking a detail-oriented Back-Office Reservationist with high-level computer and telephone skills to be the liaison between our top accounts. This position is a full-time, back-office position where you will be handling the day-to-day reservations and details of our top accounts.

This opportunity requires great attention to detail and effective communication skills. You will be responsible for organizing and handling all of our top accounts and communicating that information through the appropriate channels. You will be responsible for providing direct correspondence through email, phone, and our reservation system and will assist with front desk operations as requested by management.

Being a full-time member of our team will qualify you for multiple benefit opportunities as well as the opportunity to learn and grow within a thriving and growing organization. Benefits include:

• Travel discounts
• Benefits package
• Paid time off
• Employee discount at our Spoon and Cellar Restaurant

• This position will report directly to the Rooms Division Manager
• This position is a back-office position that will be responsible for handling reservations between our top accounts
• You will be responsible for booking, changing, and canceling reservations as well as running reports and communications between the hotel and our top account

• This position requires great attention to detail
• Experience with reservation systems is required
• At least one year of customer service-related experience is preferred
• Knowledge of using and reading Excel sheets for tracking our accounts is preferred