ASTON Malang Hotel & Conference Center-Sales Manager

On-site

Malang, Indonesia

Ready to take on a challenging and rewarding role in Sales and Marketing? Join our team and make a difference in the hospitality industry!

Job Requirements:

Ready to be placed at ASTON Malang Hotel & Conference Center, East Java.
Min. Education Bachelor Degree.
Min 2 years of experience in a similar role.
Have Experience working in the hotel Industry is a plus.
Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive Sales team.
Experience in handling Sales activities in the hotel.

Administration

To assist in the preparation and update of Departmental Operations Manuals.
To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.

Customer Service

To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
To ensure Marketing employees also provide excellent service to internal customers in other departments as appropriate.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

Financial

To analyse the current revenue generation trends of the hotel in order to identify critical areas for Revenue Enhancement.
To develop and implement integrated solutions which enable the hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at all profit centres of the hotel and improving efficiency in cost control.
To assist in monthly and weekly reforecast.
To assist in managing costs based on key performance indicators.
To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

Marketing

To assist the Director of Marketing / Sales and the revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis.
To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues.
To monitor and provide feedback on the hotel’s effective use of Aston systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Aston competitive advantage in the marketplace.
To manage the re-engineering and enforcement of business processes in all areas to ensure data cleanliness and data integrity.
To conduct training with Front Office employees to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis.

Personnel

To assist in the recruitment and selection of the Marketing Analyst. To follow hotel guidelines when recruiting and use a competency-based approach to selection.
To ensure the punctuality and appearance of the Marketing Analyst, making sure that he/she wears the correct uniform and maintains a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
To conduct annual Performance Development Discussions and to support the Marketing Analyst in his/her professional development goals.
To maximise the effectiveness of the Marketing Analyst by developing his/her skills and abilities through the appropriate training, coaching, and/or mentoring.
To ensure that the Marketing Analyst has a complete understanding of and adheres to employee rules and regulations and policies and regulations relating to fire and hazard safety, and security.
To support the implementation of changes as a result of the Employee Opinion Survey.

Direct Responsibilities:

To conduct sales call to a minimum 6 ( six ) companies per day ( 5 existing account and 1 new account ) from Monday to Friday.
To be responsible for approximately 250 active accounts.
To submit weekly sales contract report DoS or Asst DoS. To submit necessary report i.e Production and orientation report every Friday afternoon each week.
To arrange for a schedule for contacting account on rotation basis by making weekly & monthly sales call plan and to be submitted to the Director of Sales by the end of each month.
To check daily in-house / arrival guest list and to be aware of account book of the day. To meet accounts VIP’s upon check-in.
To meet important clients and entertainments them when required ( max to entertain 2 accounts / week )
To maintain on accurate and up to date filing system of sales Contact Report, Tracking system and follow up tracking file.
To up date any information related to each account from time to time especially related to rates of competitor’s hotel or other info.
To relay any relevant information with regards to Sales & Marketing Department to your supervisors.

Human Responsibilities:

To be more responsible and concern about the sales result of over all hotel performance and to achieve the sales objective assigned by the superiors.

Relations:

Direct supervisor will be Asst. Director of Sales with the co-ordination of Director of Sales
To work closely with other department concern for account arrangement and requirements.

Replacement & Temporary mission:

Performs related duties and special projects assigned by the Asst. DoS or DoS from time to time

Other Duties

To maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations.
To respond to changes in the Marketing function as dictated by the industry, company and hotel.
To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
To attend training sessions and meetings as and when required.
To carry out any other reasonable duties and responsibilities as assigned.

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