Assistant SPA Manager

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Job Description

As a Assistant SPA Manager, you will lead the SPA operations, drive success through strategic leadership, and ensure exceptional guest experiences.

What you will be doing:

• Oversee and manage all day-to-day spa operations to meet business objectives.
• Develop long-term strategies, performance benchmarks, and standards to deliver consistent, high-quality service.
• Lead recruitment efforts to attract top talent across therapists, technicians, and front desk staff.  Recruit, train, develop, and lead the spa team to deliver high performance and guest satisfaction.
• Promote teamwork and a collaborative environment, placing emphasis on service excellence.
• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
• Participate in hotel leadership meetings and cross-department collaboration.
• Create and manage staff schedules aligned with business demands, special events, and operational priorities.
• Ensure all team members are trained to the highest standard.
• Promote and sell spa services and treatments to maximize revenue.
• Monitor individual retail performance, provide coaching and incentives to drive sales.
• In collaborations with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21