Assistant Operations Manager - Hotel Dreams Madeira Resort & Spa (Portugal)

What we expect from you: 

• Strong organizational, communication, and planning skills 

• Proactivity, dynamism, multitasking ability, and good time management 

• Honesty, integrity, and a high sense of responsibility 

• Excellent command of Portuguese, English, and Spanish, with additional knowledge of French, Italian, or German being an asset 

• Minimum 3 years' experience in a similar role within a 4/5-star resort environment  

• Strong knowledge of hotel operations and quality assurance  

• Proven experience in Rooms Division is highly preferred  

• Familiar with ongoing guest contact and hospitality 

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field 

At Hyatt, “We care for people so they can be their best.” This is reflected in our core values\: Empathy, Integrity, Respect,  Experimentation, and Wellbeing. 
Joining us means becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work. 
Being part of Hyatt means always having the space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a vibrant mosaic of cultures, ethnicities, genders, ages, abilities, and identities. 

Consider your next career move as an Assistant Operations Manager at our 5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina). 

Your main mission will be: To support the overall operational excellence of the hotel by coordinating and optimizing the performance of multiple departments, ensuring seamless guest experiences through efficient service delivery, strategic planning, and the implementation of high-quality standards across all areas of operation. 

Your main responsibilities will include: 

• Oversee daily activities across departments including F&B, Housekeeping, Front Office, Guest Experience, Spa and Entertainment
• Coordinate and control cross-departmental efforts to ensure seamless operations 

• Assist in implementing strategic plans and operational improvements 

• Handle operational incidents and guest complaints professionally 

• Monitor operational KPIs and prepare regular performance reports 

• Support staff training and ongoing development initiatives 

• Identifying guest needs and proactively responding to them 

• Establishing targets, KPIs, and procedures 

• Fostering team spirit and collaboration 

• Ensuring compliance with health and safety regulations  

What you’ll love about us: 

• Competitive compensation package, above local market average 

• Meal benefits provided through a meal card 

• Free on-site parking for employee convenience 

• Opportunities for personal and professional development, with access to continuous training and real growth prospects within the Hyatt group 

• Dynamic, inclusive, and collaborative work environment, where talent, initiative, and teamwork are truly valued