Assistant Hotel General Manager

The Assistant General Manager supports the General Manager in overseeing daily hotel operations, leading staff, managing guest experience, and upholding The Amaya’s brand standards. This role ensures smooth operations across the property, resolves guest concerns, mentors team members, and is the acting manager when the GM is off-property.

Ideal candidates are polished, service-driven leaders who thrive in boutique hospitality environments.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!

Work Environment

• Calm, refined boutique hotel setting
• Mix of administrative office time and hands-on floor leadership
• Fast-paced with high guest interaction and daily variability

Benefits

• Hotel, café, and retail discounts
• Leadership development opportunities
• Growth potential into a General Manager role

Guest Experience & Service

• Ensure a warm, professional, and calm guest experience throughout the property
• Resolve guest concerns, escalations, and special requests
• Monitor guest reviews, survey scores, and online feedback; implement improvements
• Uphold The Amaya’s design-forward, hospitality-first philosophy

Operations Management

• Support daily operations across Front Desk, Housekeeping, Maintenance, and Market/F&B
• Conduct property walks to ensure cleanliness, readiness, and brand consistency
• Review and refine workflows, checklists, and operational procedures
• Oversee inventory, vendor relationships, and supply ordering

Team Leadership & Culture

• Train, coach, and support team members across departments
• Assist in hiring, onboarding, and developing staff
• Provide feedback, conduct evaluations, and support corrective actions
• Foster a positive, collaborative, professional work environment

Financial & Administrative Oversight

• Assist with payroll review, scheduling, and labor management
• Review night audit, daily reports, revenue performance, and billing accuracy
• Support cost control initiatives and operational budgeting
• Help with forecasting and business planning

Safety, Compliance & Standards

• Enforce policies, security protocols, and emergency procedures
• Maintain compliance with all health, safety, and labor standards
• Support inspections and quality audits

Required

• Excellent communication, leadership, and problem-solving skills
• Ability to stay calm, professional, and effective in stressful situations
• Strong customer service mindset with a polished, guest-focused demeanor
• Comfort with technology and learning new systems
• Flexible availability (weekends/holidays required)

Preferred

• Experience in boutique or independent hotels
• Familiarity with MEWS PMS
• Experience helping open or reposition a hotel