Assistant Guest Relation Manager | Delonix Hotel Karawang

Support all property operations, ensuring that the highest levels oh hospitality and service are provided. Manages the flow of questions and maintain a good relationship to guest within the Hotel, Apartemen and Tenant. Support the tracking and resolution of service issue.

• Hands-on experience with Hotel Management software (PMS)
• Bechelor’s degree in Rooms Division, Hotel Management, or other relevant fields. Bechelor’s degree is desirable.
• 1 or 2 years experience in similar position
• Strong affinity for and commitment to the hotel industry
• Strong market sense and result orientation
• Understanding of all hotel management best practices and relevant laws and regulations
• Willing to be placed in Karawang

Responsibilities

• Engage in friendly and effective communication with guests.
• Lead and supervise a team of Guest Relation Officers.
• Create unforgettable experiences to ensure guests have a memorable stay.
• Show enthusiasm, sociability, and an open-minded attitude when serving guests.
• Be eager to learn and grow professionally at Delonix Hotel Karawang.
• Adhere to standard operating procedures (SOP) as a guide for daily tasks.
• Proactively campaign for and actively seek more reviews from guests.
• Efficiently manage daily shuttle/transportation services.