Assistant General Manager
Commonwealth Hotels
On-site
Aurora, Colorado, United States
Join Our Team at the SpringHill Suites Denver at Anschutz Medical Campus!
The SpringHill Suites Denver at Anschutz Medical Campus is seeking a Hotel Assistant General Manager!
About Us:
SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board.
Why This Role?
Working as a Hotel Assistant General Manager at the SpringHill Suites Denver at Anschutz Medical Campus, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Assistant General Manager allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision – DAY ONE – NO WAITING PERIOD
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Comprehensive Benefits: Medical, Dental and Vision – DAY ONE – NO WAITING PERIOD
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Assistant General Manager include:
The Hotel Assistant General Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:
The Hotel Assistant General Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:
- Operations Management: Oversee daily hotel operations, ensuring all departments (front desk, housekeeping, food & beverage, maintenance) function efficiently and meet service standards.
- Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
- Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
- Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
- Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue.
- Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.
What We are Looking for in a Hotel Assistant General Manager include:
Leadership and Management Skills
- Ability to motivate, guide, and manage teams across different departments.
- Delegation and conflict resolution skills to maintain a productive work environment.
Communication Skills
- Strong verbal and written communication for interacting with guests, staff, and upper management.
- Active listening to understand and resolve guest or employee concerns effectively.
Customer Service Excellence
- A guest-first mindset to ensure high levels of customer satisfaction.
- Problem-solving and conflict management to address guest complaints diplomatically.
Financial Acumen
- Understanding of budgeting, forecasting, and financial reporting.
- Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Operational Expertise
- Knowledge of hotel management software and systems (e.g., PMS, POS).
- Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Organizational and Time Management
- Multitasking ability to handle various operational tasks simultaneously.
- Attention to detail and time management to prioritize and meet deadlines.
Problem-Solving Skills
- Quick thinking and decision-making under pressure to resolve operational or guest issues.
- Analytical skills to identify and address inefficiencies in processes.
Adaptability and Resilience
- Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
- Emotional resilience to manage stress and maintain composure during high-pressure situations.
Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Denver, Aurora Colorado! Apply today!
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Denver, Aurora Colorado! Apply today!