Assistant General Manager
Commonwealth Hotels
On-site
Houston, Texas, United States
Join Our Team at Courtyard by Marriott Houston Rice University!
The Courtyard by Marriott Houston Rice University is seeking a Hotel Assistant General Manager supporting both Operational Team and Sales Team.
About Us:
Working at Courtyard by Marriott Houston Rice University offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. At the Courtyard by Marriott Houston Rice University, our team is the heart of what makes our property special. Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work environment where you can grow and thrive. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, a reflection of the dedication and excellence of our staff. Whether you are assisting guests visiting world-class hospitals like M.D. Anderson or welcoming those eager to explore Houston’s top attractions like NRG Park and the Museum District, your role here places you at the center of the action. With easy access to upscale restaurants, nightlife, and more, working here is not just about location, it is about being part of a dynamic team in one of Houston’s most exciting areas. If you are ready to contribute to our success and grow your career, we would love to have you on board.
The Courtyard by Marriott Houston Rice University is seeking a Hotel Assistant General Manager supporting both Operational Team and Sales Team.
About Us:
Working at Courtyard by Marriott Houston Rice University offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. At the Courtyard by Marriott Houston Rice University, our team is the heart of what makes our property special. Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work environment where you can grow and thrive. We are proud to have won the 2021 TripAdvisor Travelers' Choice Award, a reflection of the dedication and excellence of our staff. Whether you are assisting guests visiting world-class hospitals like M.D. Anderson or welcoming those eager to explore Houston’s top attractions like NRG Park and the Museum District, your role here places you at the center of the action. With easy access to upscale restaurants, nightlife, and more, working here is not just about location, it is about being part of a dynamic team in one of Houston’s most exciting areas. If you are ready to contribute to our success and grow your career, we would love to have you on board.
Why This Role?
Working as a Hotel Assistant General Manager at Courtyard by Marriott Houston Rice University offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.
What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision – AVAILABLE DAY ONE
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Comprehensive Benefits: Medical, Dental and Vision – AVAILABLE DAY ONE
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Assistant General Manager include:
The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:
- Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
- Sales Support: Active Role in prospecting and maintaining group and negotiated business along with the Sales Team.
- Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
- Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
- Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
- Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue.
- Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.
What We Are Looking for in a Hotel Assistant General Manager include:
Leadership and Management Skills
Leadership and Management Skills
- Ability to motivate, guide, and manage teams across different departments.
- Delegation and conflict resolution skills to maintain a productive work environment
Sales
- Building Relationships with Top Accounts and negotiating Sales contract for both Group and Negotiated business
- Supporting the Sales Team with all Sales efforts
Communication Skills
- Strong verbal and written communication for interacting with guests, staff, and upper management.
- Active listening to understand and resolve guest or employee concerns effectively.
Customer Service Excellence
- A guest-first mindset to ensure high levels of customer satisfaction.
- Problem-solving and conflict management to address guest complaints diplomatically.
Financial Acumen
- Understanding of budgeting, forecasting, and financial reporting.
- Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Operational Expertise
- Knowledge of hotel management software and systems (e.g., PMS, POS).
- Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Organizational and Time Management
- Multitasking ability to handle various operational tasks simultaneously.
- Attention to detail and time management to prioritize and meet deadlines.
Problem-Solving Skills
- Quick thinking and decision-making under pressure to resolve operational or guest issues.
- Analytical skills to identify and address inefficiencies in processes.
Adaptability and Resilience
- Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
- Emotional resilience to manage stress and maintain composure during high-pressure situations.
Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Houston, Texas! Apply today!