Assistant General Manager

Your mission:

Should you choose to accept it…

TownePlace Suites Universal City/Live Oak is seeking an experienced Assistant General Manager to oversee daily operations, lead front desk activities, supervise staff, support the General Manager, and ensure exceptional guest satisfaction, offering an excellent opportunity for a dynamic leader passionate about hospitality. 

Where you can make an impact:

• Manage front desk operations, ensuring a seamless guest experience.
• Supervise and train front office staff to maintain high service standards.
• Oversee reservation systems and ensure efficient check-ins and check-outs.
• Address guest complaints and resolve operational challenges.
• Assist with budget planning and financial management.
• Develop and implement procedures to enhance guest satisfaction.
• Collaborate with other departments to ensure smooth hotel operations.
• Support the General Manager with administrative and strategic tasks.

Key responsibilities include:

• Lead daily hotel operations, maintaining compliance with brand standards and company policies.
   
• Support hiring, onboarding, scheduling, and performance management of associates across departments.
   
• Monitor financial performance and assist in implementing strategies to achieve revenue and profitability goals.
   
• Maintain a visible presence with guests, addressing needs promptly to ensure satisfaction and loyalty.
   
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to uphold cleanliness and safety standards.
   
• Partner with sales and marketing to promote hotel services and support revenue growth initiatives.
   
• Ensure compliance with health, safety, and labor regulations.
   
• Act as the Manager on Duty in the absence of the General Manager.

Education/Formal Training:

• Bachelor’s degree in hospitality management or related field preferred.

Experience:

• 3+ years in hotel operations, with leadership experience.

Knowledge/Skills:

• Strong leadership and organizational skills.
• Proficiency in property management systems and Microsoft Office.
• Excellent problem-solving and decision-making abilities.
• Knowledge of revenue management and hotel operations.
• Effective communication and interpersonal skills.