Assistant Front Office Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

Job Description

Reporting to the Director of Rooms, the Assistant Front Office Manager is responsible for the effective operations of the Front Desk and Royal Service Teams. The successful candidate will be a team champion and a recognized team leader.

• Assist in overseeing the day-to-day operations of the Front Desk and Royal Service teams, ensuring consistent delivery of elevated, intuitive guest service.
• Act as a leader on the floor, greeting and engaging with guests, addressing concerns with professionalism, and serving as Manager on Duty when required.
• Ensure the lobby and all public areas maintain a consistently polished, luxury presentation—addressing cleanliness, organization, ambiance, and team readiness.
• Conduct regular walkthroughs of the lobby and public spaces to identify opportunities for service recovery, presentation enhancement, and colleague support.
• Collaborate with Bell, Valet, and Concierge teams to ensure a unified and welcoming arrival experience that reflects the elegance and warmth of the Fairmont brand.
• Assist in preparing schedules, coordinating shift coverage, and ensuring adequate staffing to support optimal guest service during all times of day.
• Support the onboarding, mentoring, and ongoing training of new and existing colleagues, reinforcing a culture of excellence, accountability, and pride in service.
• Promote an engaging team environment by recognizing success, offering constructive feedback, and helping colleagues grow in their roles.
• Monitor guest feedback using insights to enhance service strategies and guest satisfaction.
• Respond to all internal and guest inquiries and e-mails in a timely manner
• Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams to ensure a seamless and cohesive guest journey throughout the hotel.
• Ensure compliance with all safety, emergency, and cash-handling protocols.
• Other duties as assigned

Qualifications

• Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
• Experience with Opera PMS and guest engagement platforms such as TrustYou is an asset
• Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
• A natural communicator with strong conflict resolution, interpersonal, and service recovery skills
• Passionate about luxury hospitality, team development, and creating memorable guest experiences
• Flexible schedule, including evenings, weekends, and holidays, as required by business demands
• Degree or diploma in Hospitality Management or a related field is an asset
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​