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Assist General Manager

Crescent Careers
Full-time
On-site
Saint Petersburg, Florida, United States

Assisting the Operational and Financial Management of the Property

  • Ensures that all brand standards are being maintained in each area of the property
  • Ensures all team members meet or exceed all brand requirements.
  • Oversees the operation of the all property departments..
  • Promotes both Guarantee of Fair Treatment and Open-Door policies.
  • Ensures a viable key control program is in place.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Sets clear performance expectations with the General Manager.
  • Assists team supervisors with constructive coaching and counseling.
  • Solicits feedback for continuous improvement.

Managing the Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

 

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing
software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that
allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken
words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related
documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the
performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended
to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the
job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an
employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

 

Education and Experience
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2
year's experience in the guest services, front desk, housekeeping, or related professional area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.