Accounts Receivable Specialist - Hotel Indigo Los Angeles

JOB OVERVIEW:
The Accounts Receivable Specialist is responsible for managing group billing, invoicing, guest refunds, and account reconciliations. This role ensures the timely and accurate processing of receivables, collaborating closely with departments such as Sales & Catering, Front Office, and Reservations to resolve billing disputes and support smooth financial operations. System knowledge, especially OPERA V5, is essential.

KEY RESPONSIBILITIES:

Financial Returns

• Prepare and issue group and transient invoices according to contract terms.
• Process guest refunds accurately and in compliance with hotel policy.
• Investigate and resolve billing discrepancies and disputes promptly.
• Prepare adjustments related to sales tax and hotel occupancy tax.
• Maintain current aging reports; generate monthly statements and initiate follow-up on delinquent accounts.
• Process direct billing requests.
• Collaborate with internal departments to ensure all billing and invoicing is accurate and complete.
• Assist with end-of-month close processes and reporting.

People

• Promote a culture of teamwork and service excellence through proactive communication with all hotel departments.
• Partner with Sales & Catering, Reservations, and Front Office teams for smooth group billing setup and execution.

Guest Experience

• Ensure timely and professional communication with clients regarding invoices, adjustments, and disputes.
• Provide high-level service and responsiveness to internal and external stakeholders.

Responsible Business

• Ensure compliance with company internal controls and audit standards.
• Maintain organized and accurate files for all AR-related activities.
• Identify areas for improvement in AR processes and recommend solutions.

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent; associate degree or coursework in accounting preferred.
• Minimum 1 year of experience in hotel accounting or front office operations.
• Strong knowledge of OPERA PMS (Version 5 preferred).
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and the ability to prioritize.
• Ability to work collaboratively with cross-functional teams.
• Must be able to work flexible hours, including weekends or holidays as needed.

Physical Requirements:

• Light lifting (up to 25 pounds), occasional bending or reaching.
• Frequent use of a computer and telephone.
• Standing or sitting for extended periods.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

$27.00 to $29.00 is the hourly pay range for this role based on experience.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.