Telephone Operator

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998. 

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: 

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for. 

Join our Team 

• Work on a team that is built on mutual respect, collaboration and excellent service. 

• Four Seasons provides employees with the same level of care that we expect to be shared with our guests. 

• Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998. 

         Four Seasons Hotel Doha: 

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.　 

Our Team: 

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.  

Who We Look For:  

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

Job Description: 

• Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results. 

• Is proficient with telephone switchboard, the hotel computer system and facsimile machines 

• Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc. 

• Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. 

• Accepts and places wake-up calls for hotel guests 

• Prepares and updates the telephone extension directory as . 

• Ensure accurate preparation and posting of charges for operator assisted calls 

• Respond properly in any hotel emergency or safety situation. 

• Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. 

• Report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis. 

• Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues 

• Ensure Fax received for internal and external guests should be delivered promptly. 

• Maintain record of existing equipment, changes, additions and deletions. 

• Ensure that All Four Seasons Chats should be acknowledged before 90 seconds. Answer and follow-up all guests request through Four Seasons Chats as per FS Chat Standards. 

• Pre-arrival chat message to be sent to guests 

• Handles Chat function of Four Seasons whenever required /Assigned. 

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook. 

• Works harmoniously and professionally with co-workers and supervisors. 

Preferred Qualifications and Skills 

• A minimum of 2 years of experience in same field. 

• Reading, writing and oral proficiency in the English language.  

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros. 

• Good personal & professional references. 

Our Offering: 

Opportunities to build a successful career with global potential 　　 

Unique strong culture - diversity of 50 different nationalities　　 

Living accommodation in a high quality, well-resourced apartment　 

Excellent Training and Development opportunities 

Employee Recognition Programs