Spa Director

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Spa Director at Chateau Lake Louise is responsible for leading all aspects of the spa’s daily operations while upholding Fairmont’s standards of luxury, wellness, and service excellence. This role ensures the delivery of exceptional guest experiences through effective team leadership, financial management, and strategic partnerships within the spa and wellness industry.

Start Date: December 2025
Contract Type: Permanent

Job Duties Include:

• Oversee all aspects of spa operations, including strategic planning, budgeting, and performance management.
• Lead team members to achieve operational excellence and guest satisfaction.
• Develop and implement ongoing training programs to enhance technical skills, product knowledge, and service delivery.
• Build and maintain relationships with industry partners to grow business opportunities.
• Ensure compliance with all health and safety standards.
• Monitor financial performance, control expenses, and manage payroll, budgeting, and monthly reporting.
• Oversee recruitment, training, performance management, and professional development for the team.
• Monitor payroll, scheduling, and labor costs to ensure optimal efficiency and alignment with business volumes.
• Collaborate with Sales, Marketing, and Public Relations to develop promotions, partnerships, and special events.
• Stay informed of spa and wellness trends to ensure offerings remain relevant and competitive.
• Establish and ensure execution of all departmental goals.
• Meet with group meeting planners to show spa facility and programs. 
• Promote and sell customized spa programs to conference groups.
• Tour prospective spa clients.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.
• Review purchase requisitions and expenditures to ensure they are in keeping within a zero based operating expense budget.
• Perform other related duties as required to support the success of the spa and hotel.

Qualifications

Your qualifications and experience includes:

• Minimum 3 years of spa management experience, preferably within a luxury hotel or resort environment.
• Bachelor’s Degree in Business Administration an asset.
• Proven leadership, team development, and performance management skills.
• Strong financial acumen with experience in budgeting, payroll, and scheduling.
• In-depth knowledge of spa treatments, products, and wellness trends.
• Proficiency in spa software (e.g. Book4Time) and Microsoft Office Suite.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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