On Call Banquet Manager

Company Description

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• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives 

Job Description

BANQUET MANAGER - Fairmont Sonoma Mission Inn & Spa (Hotel) To assist the Banquet Director in insuring the set-up of and maintaining the cleanliness of the banquet rooms used for banquet functions.  The banquet manager must be flexible with the type of work that is needed to be done as well as hours worked including, but not limited to, mornings, nights, weekends, and holidays.  The banquet manager is responsible for organizing the team to ensure all standards are met and all events are successful

What you will be doing: Building and maintaining extraordinary Guest Service Standards

• Outgoing and friendly personality (good guest and associate interpersonal skills), working knowledge of food and beverage, working knowledge of Catered events, on and off property. 
• Maintain close guest contact and banquet staff contact. 
• Able to clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments. 
• Able to make management decisions in the best interest of the hotel and the guest. 
• Able to review and maintain high quality of set-up, service and follow-up for Banquet events. 
• Able to accurately tally beverage consumption sheets in a timely manner. 
• Able to accurately and efficiently process Banquet checks (post, client signatures, close and process). 
• Able to own and follow up on requests from clients and staff. 
• Able to abide by Banquet and SMI service standards. 
• Able to direct multiple events at the same time. 
• Able to make management decisions. 
• Able to lead Banquet Servers, Housemen and kitchen personnel in teamwork. 
• Able to patiently train and rigorously follow up on SMI service standards. 

Be proficient in practicing safe food handling skills – must be able to direct others in doing so

Qualifications

Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Speak clearly.
• Talk easily with all kinds of people to put them at ease.
• Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service. 
• Perform a variety of activities, changing activities frequently and sometimes without notice. 
• Analyze and interpret established policies.
• Make business decisions based on banquet event orders and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, employees, and union officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Good organizational skills
• Consistent follow through

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.  As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.