Concierge Lounge Attendant/Renaissance St. Louis Airport Hotel

· Greet all guests in a warm and enthusiastic manner

· Ensure guests are satisfied & fulfill any additional requests

· Ensure Food & Beverages are sufficiently stocked at all times

· Answer questions regarding the food, the hotel & local area

· Clear and reset counters at conclusion of each service

· Ensure cleanliness of lounge

· Clean and wipe down tables & service areas

· Notify a manager immediately of any guest complaints.

· Practice and observe all safety rules and procedures.

· Assist all service personnel in any duties as requested.

· Maintain and follow all cash handling procedures.

Ability to accurately use various office software.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and computer skills.

· High school education preferred. Relevant training and experience required.

· Ability to timely obtain any required licenses or certificates.

· CPR training and first aid training preferred.

· Additional language ability preferred.